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Why can t I attach files from my computer

Why can't I add files from my computer now? Only gives the

can't attach files with Safari - Apple Communit

Computer doesn't connect to device or file transfer with

To attach documents from your computer to an email using Yahoo Mail Basic : Start a new message and select Attach Files (it's located near the Subject field). Select Choose File. The Insert Picture dialog box opens. Locate and highlight the file you want to attach, then select Open. You can add up to five files this way If Flash is blocked on the computer due to security settings, there may be issues when attaching files in Gmail. The browser should not be in offline mode to avoid problems when attaching files in Gmail. A different browser may be tried after disabling the proxy if Gmail is still unable to attach files. How to Attach Gmail Files Since this issue usually affects Safari, you should be able to attach files to emails on a different browser. So, as a quick workaround, download and install Chrome, log in to your email account and check if the issue is gone. Drag and Drop the File There's another quick workaround that you can use if you're in a hurry

Solution 1-3: Yes, bring your government computer with you and use VPN (For all mail.mil users, normally only business class users) Solution 1-4: If your organization uses Citrix, you may be able to use it to with your CAC enabled home computer and access your Outlook via the Citrix client. (Only for Business Class users Basically, you have to attach or scan it twice. When you start to attach a document, instead of clicking on the scanner first, click on the doc center and select an unattached document that is listed there. It probably won't attach it. Next click on the Scanner option, complete your scan and viola, it attaches I tried in iTunes, choose File > Add to Library but nothing happens. I tried to drag/drop the file into the iTunes window but that doesn't work either. BTW by window I mean my list of songs (my music Library) the grid, since I don't see any other windows. Oh, I tried also to choose other media in the menu: Movies, TV shows At the top of the Finder window, click Files, then do one of the following: Transfer from Mac to iPad: Drag a file or a selection of files from a Finder window onto an app name in the list. Transfer from iPad to Mac: Click the disclosure triangle beside an app name to see its files on your iPad, then drag a file to a Finder window. To delete a file from iPad, select it below an app name, press.

Can't Open File Attachments? Here Are Possible Solutions

The Synology NAS has a special configuration to allow browsing from your Windows network that is turned off by default. I'll show what the setting is that yo.. If you see a Trust this Computer alert, unlock your device and tap Trust. If you can't unlock your device because you forgot your passcode, find out what to do. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.* Restart your computer Apps can't see files on desktop. So, this started about two or three weeks ago, but I haven't really had time to check into it. It's very annoying. Apps (all that I have tried recently) don't see files I have on the desktop, if I need to browse to them. Example: I scan a sheet and save as a .pdf (or .jpg, or .tif, or whatever else) to the desktop Zoom - Why Can't I Share Files in Zoom? File sharing via Chat has been disabled by default for security reasons, it cannot be changed. Try sharing files using Gauchospace, Box, or Google Drive My product number is NY540AA#ABA. My problem is that I cannot attach a file to my mail. The only message I get is that the Internet Explorer has to shut down. I can get around the problem by pasting the file onto the mail I'm sending out. 07-02-2013 08:56 AM. I see that you are using Internet Explorer

I cannot upload anything to the internet or attach files

I can't connect to my network, what should I do? » Hardware » Windows » Tech Ease: Most network connection problems can be solved by following some simple troubleshooting steps: Begin with the easiest solution. With networking, this is checking to make sure the network cable is properly connected to both the computer and the network port on the wall To check and change the status of the RDP protocol on a remote computer, use a network registry connection: First, go to the Start menu, then select Run.In the text box that appears, enter regedt32.; In the Registry Editor, select File, then select Connect Network Registry.; In the Select Computer dialog box, enter the name of the remote computer, select Check Names, and then select OK

In the pop-up window, locate the File that you want to send and double-click on it. 9. Once the File is attached to WhatsApp Message, click on Send button to send the File to your WhatsApp Contact. Note: You can attach more files to your WhatsApp Message by clicking on the +ADD FILE Icon. Logout of WhatsApp on PC or Ma How to Fix Your Computer If You Can't Download Programs and Applications.There have been reports that users aren't able to download anything off the internet.. Tap that and select MTP to use the phone as a media device. Then you should see the phones storage from your PC. It's a security feature Google built into newer versions of Android. Also, check out the File Manager app that's preinstalled on your phone. It has options for manage files via WiFi from a laptop so you don't have to plug in a USB cable

Why am I unable to save a file on my computer

In the Subnet mask box, type the subnet mask for your network. In the Default gateway box, type the IP address of the computer or device on your network that connects your network to another network or to the Internet. In the Preferred DNS server box, type the IP address of the computer that resolves host names to IP addresses 1- Connect the power adapter to the wall directly. 2- If the computer is a desktop, connect it on the back USB port (directly to the PC, not through a hub). 3- Make sure you hear the connection sound windows makes when recognizes a USB device. 4- Go to Disk Management to verify if the drive shows up there To solve it locally, machine by machine: Open Internet Explorer > Internet Options > Security tab. Select Local Intranet and click on Sites. Click on Advanced and add your DFS Root in format: file. Why Your Phone Won't Connect to Computer. You connect your phone to computer, only to find it can't be recognized. What a terrible experience it is! You want to transfer data, browse photos, or do other things on PC by connecting an Android phone/iPhone to it. But you may be disappointed; the phone won't connect to computer. Why does this. You can still add local files to Spotify. Go into the settings and under Local Files you can import the source folder that contains the local files. After you do that, the local files will appear in the Local Files section. Find the song and then drag it over to a playlist

Connect your Kindle Fire as a camera. When you connect your Kindle Fire to your PC, use the drop-down menu to select the option to connect your Kindle Fire as a camera. If you can't find this option in the drop-down menu, you can select this option by opening the Setting menu on your Kindle Fire, and then tapping Storage Briefly describe (1-2 sentences) the Bug you're experiencing: It looks like I'm having exactly the same problem as this person: Cant attach a file where every time I try to attach a file to a task I get a message in the lower left corner that says Failed to attach Steps to reproduce: Like that first poster, I'm not sure if this is an issue with the organizational network and. If so, open iTunes, click on the small icon in the top left of the iTunes window and select Add File to Library. Navigate to the folder where the file is located and select it, click on Open. The song is now in your Library, but don't forget that the song's title, artist etc. will reflect the information within the file MarvelMovies - Sep 8, 2015 at 03:51 PM. Hello, For some reason I just started not being able to attach files to my Gmail. I have had gmail for years. I also tried to cut and paste file into the email, but that does not work. When I go to attach file, it goes to the screen to search for documents, but remains blank. No documents load

How to Fix: Cannot Attach Files to Reply in Outlook 2016

Mac: Click the Apple menu at the top-left corner of the screen and select Recent Items. You can now click Applications to see recently-used apps, Documents to see files, and Servers to see a list of remote outgoing connections. 3. Open your Task Manager or Activity Monitor If your Android device isn't appearing in File Explorer as it should, it may be a result of how your phone is connecting to the computer. Your phone may only connect in charging mode by default, when you want it to be connected as a storage device. Plug the device into your computer, pull down the notification shade, and select the USB. In your message, go to the Message tab, then select Attach File (the paper clip icon). Locate the item you want to attach and select it. Select Choose . You can also add attachments by dragging a file or folder from the desktop or Finder into the body of the message These files are synced. If you delete from your local folder, it will delete on the web version. For everyone. Deleted files can be found in the recycle bin located in the SharePoint view of your Channel files (see step 2). You cannot adjust permissions for this sync. Everyone who is a Team member has the ability to create and delete folders. There's also an option to 'Attach as a copy' so the recipient can see the file but it can't be edited etc. on the OneDrive cloud. Once you choose your option, the file will be added to the email.

OO Impress can save as *.ppt which several friends can't open. I tell them to change t in the extension with s to make it *.pps which resolves for most. with OO Impress I can only limit distortion in picture resolution by visual guess. Thanks for helping old fogies like me with limited computer ability This is my first time using dropbox, and I want to upload my files. I can upload all of my doc. files, but I can't upload my pptx. files. When I try to drag my power point to dropbox, it just let me to download that file. Do you know why? p.s. I'm sorry if my English is bad Connect your Galaxy S8 to your computer using a USB cable then make sure that Transfer files option is selected on your phone's USB options (pull down the status bar to see this). If your.

8 Best Ways to Fix Gmail Won't Attach Files Erro

  1. Luckily, you have some third-party methods to add support for and view HEIC files on your Windows computer. Here we take a look at some of those options. 1. Open HEIC on Windows Using CopyTrans. CopyTrans HEIC for Windows is a completely free tool (for personal use) that adds support for HEIC files to your Windows machine. It actually adds.
  2. Step 1: Connect the AC Adopter to your camcorder's in-jack and the wall outlet (wall socket), and turn on the camcorder. Step 2: Connect the USB/Firewire jack of your camcorder to the computer using the supplied USB/Firewire cable. Step 3: Now your camcorder will be automatically detected and will appear as a hard disk drive on computer.
  3. Add files from your device. Drag and drop up to 10 files into the message field in Slack, or click the paper clip icon next to the message field and choose files to add. Include a message about the file (s) if you'd like. Send the message. Note: Files added to Slack may not exceed 1GB in size
  4. Connect your phone. Go to 'Device Manager' Expand 'Portable Devices' > Right click on the unrecognised device > Right click 'Update Driver' Select 'Browse my computer for...' 'Let me pick...' Select 'MTP USB Device' and hit next
  5. Additionally, are you trying to download the files in question directly from your account or from a shared link? If you need to download a folder that's larger than 20 GB, then the best way to do so is by adding the files to your Dropbox account & syncing / them to your computer using the Dropbox desktop application
  6. HP Orbit bridges your phone, computer, and tablet to get things done while staying connected. The HP Orbit Canvas feature allows you to transfer files to your computer and mobile phone over your Wi-Fi network or LAN. This document describes how to get started and provides answers to frequently asked questions (FAQs) about HP Orbit

Uninstall and reinstall the Dropbox desktop app on your computer. Learn how to uninstall the Dropbox desktop app on Mac, Windows, and Linux. Then, reinstall the Dropbox desktop app. Make sure you're not trying to sync a file that Dropbox can't sync. There are certain types of files that Dropbox can't sync or that create sync issues I can't attach pdf files to Gmail emails. It always fails. What is going wrong? For the last three weeks or so I have been unable to upload pdfs to my Gmail emails. Every time I try I get 'Attachment failed'. It's fine with Word documents. I have uploaded the most recent versions of Java and Adobe Flash Player, but it has made no difference To see which network your computer is on, click the Wi-Fi symbol on your screen. If your watch and computer are connected to different networks, manually connect your watch to the same network as your computer. Return to the Wi-Fi settings screen in the Fitbit app, tap the network name, and tap Connect. Open the Music app on your watch and then.

With Windows 8, type command prompt at the Start screen and press enter. With macOS, open the Terminal application. 3. Type a telnet or nc command. Once the command window is open, type this text and press Enter: telnet ftp.tigertech.net 21. If you're using macOS and see telnet: command not found, type this instead The audio file is already attached to the message so you need to enter only the recipient's e-mail address and the message subject. Open the message on your computer and save the attached audio file in the prepared file in the computer's file system. You would need to check the transferred files and edit them if needed

Option 1 - Using USB Connection. Connect the device to your computer using a USB cable. Since it doesn't come with one, you will need to either purchase one or use one you may have from another device like your smartphone. Unlock the screen and the Kindle Fire should mount to the computer If your Samsung Galaxy S9 can be detected by computer via usb cable, you can try the way below to transfer files from Samsung Galaxy S9 to computer easily. Here, you need a Samsung mobile manager tool. After you install it on your computer, start it. Connect Samsung Galaxy S9 to computer via usb cable How to add OneDrive to the File Explorer. To see your OneDrive files in the File Explorer, you need to link your computer to your OneDrive account. 1. Click the Start search box and type OneDrive. 4. Can I install pCloud Drive if I don't have a pCloud registration? 5. How do I enable the pCloud virtual drive on my computer? When you log in to the application, the pCloud virtual drive is automatically enabled on your system, by default. Was this answer helpful to you? Yes No. 6

How do I upload files from a desktop or laptop? – TORSH Talent

Attach files in Outlook on the web - Office Suppor

I set up the my cloud PR 4100 yesterday and began transferring files to it for primary access for my photography and video and backup. Yesterday, my computer gave me access tot he files and allowed transfers. Today, it sees the 4100 on the network, but doesnt allow me access to the files. The folders are visible, but when I click on them, the contents are not visible. I can't figure out how. Step 4 :Transfer files from the computer to Samsung. You also can copy files from the computer to Samsung phone. Take music as an example, go to the top menu bar of PanFone Manager and click on Music tab. Then click on Add button and select Add Files or Add Folder to import music from computer to Samsung phone

To add a non-protected PDF or ePub file to your eReader: Turn on your eReader. Connect the micro USB cable to your eReader and to your computer. On your eReader, tap Connect when you see the 'Computer detected' window. Note: If you don't see the 'Computer detected' window, follow the steps in this article to see USB troubleshooting steps Why can't I open file:// links? Trello attachments work one of two ways: by either uploading a copy of the file to our servers (for attachments added from your computer or mobile device) or by linking to an attachment on another service's servers (for URL attachments, Dropbox attachments, etc.) affects clicking the paperclip/attachment button in Gmail, AOL Mail, Dropbox, and anything that brings up a Finder file-open dialog box. does not affect Drag-n-Drop of files from Finder into Safari; So, until a future update fixes this bug, you can still attach files using Drag-n-Drop instead of the paperclip icon. Or you can use a different. Click on the Add button at the bottom left. Restart your computer. Can't Copy or Move File/Folder Open in Another Program. Sometimes when you're trying to copy or move a file/folder. Symptom: Clicking the paperclip in Webmail doesn't do anything. Can't attach a file to an email message. Fix 1: Install Silverlight. Make sure Silverlight is installed in your browser (Internet Explorer and Chrome v38 and later) Open Outlook Web App. Click the ? under your name at the top right of the window

Windows 10 :: Why Can't Attach Files To Email

  1. i too have faced this, Don't Worry u can attach files from your laptop\desktop Problem:you click on attachment (pin) selects file from source folder then click on open but it doesn't work Solution: goto your folder where file is located .Select &..
  2. Save it in Notepad or a similar editor on the host computer as IP Mismatch.txt. Rename the file IPMismatch.reg. You may be asked to confirm that you want change the file extension from .txt to .reg. Confirm the change. Double click the file and confirm that you want to import the file into the registry
  3. Restarting devices has been very effective solution to solve any issue that you may encounter. So if your computer can connect to Wi-Fi but can't connect to internet, try restarting the Wireless modem/router. The restart it after a 30 seconds lapse. If your router and modem are separate, the first start the ISP modem first and then your router/
  4. Note: The Wizard can scan your computer's hard drive to locate any QuickBooks files that are present; these files will be listed on the next screen, however this method typically takes the longest.You can click on the trashcan icon to the left of the filename to remove items that you don't wish to upload. You can also click on the browse link to open a window on your local computer where.
  5. Now you can also attach files and send it using the WhatsApp web Facebook-owned WhatsApp is one of the most widely used instant messaging apps. It allows you to have conversations, share photos, videos, voice notes, files, documents, locations and many more
  6. When using Kijiji, it's handy to be able to add a file attachment to your reply, whether it's a resume or even images. Here are the accepted file formats

Before you can click the Invoice and Attached Files button, you'll have to insert an attachment. Let me guide you with these steps: From the Invoice window, click the Attach File button. Select where the attachment comes from. Select the document, and then Open. Tick the attachment. Click Done. Make sure that the File button has number on it Started this AM: I CAN NOT attach files to Outlook 2016. Can't attach files using the ribbon button OR drag and drop into email. Haven't tried to repair. However, let me add that Office 2016 -- all of the apps -- is the buggiest version of Office ever released. And I've been using Office since the Stone Age. Get it together, Microsoft Many phones can connect to your computer via USB for transferring files such as music and pictures. In addition to regular transfers, some phones including the iPhone use a computer program to transfer sync data and install apps. If you know your phone supports a computer connection but your computer won't detect.

Solution 1: Restart. A simple reboot can fix a lot of issues including the USB Device not recognized issue. Unplug your USB drive, shut down the system, and then remove the power cord from the power supply as the modern systems don't go off completely and the motherboard still gets power. Then connect the power supply, boot the system. This is an option that is disabled by default but can be enabled to isolate the Excel working environment. When the option is enabled, you can only open Excel attachments from within Excel itself. After setting this option, close Excel. When you now double click on the attachment, it should open as expected. attachments will not open in Excel

Select File Upload. Browse personal files on computer and select the file or files you wish to attach [1]. Double click the selected files or click the Open or Choose button [2] to upload the files to the discussion reply. Note: You can only upload one attachment in your reply Attach multiple files: Alternatively, you can attach up to 25 files in one e-mail to your Kindle Fire. Step 3: Sync your Kindle Fire Once you send the files, head to your Kindle, tap the settings. This is why you can hear the USB connecting to the machine but not see it in your drive listings. The computer acknowledges the insertion of the drive, but the virtual Desktop has taken over your.

What to Do When Your iPhone Won't Connect to Your Compute

All access permission settings are configured through the my.splashtop.com web console by the team's Owner or Admins. Group Access Permissions If you want several users to follow the same access permissions, you can create a group, add all the users to that group, and set the access permissions for that grou Click OK to see if you can print the PDF file. Solution 2: Recreating your PDF File. Select a method for recreating your PDF file: a. Try downloading the PDF file again, then save it on your hard drive. b. Create a new PDF file, then save it on your hard drive directly I'm having issues where I can't add files to my repository. I'm using GIT on windows, in Aptana Studio for some Ruby development. I've managed to push a few files up to GitHub, but then after this, everything's stopped working. I have for example a new sub-folder in my master directory, with 2 ruby files inside I just purchased an My Book Essential and I am very confused in how to use it. I brought it just wanting to store some files from my computer to save hard drive room. After looking at the software instructions for WD SmartWare it looks like this drive is made more to back up my entire hard drive. Well this is not what I want to do. I purchased this Hard drive to simply Drag and Drop a. Once each individual computer is mapped to the drive, they should all be able to access all documents. That is, of course, unless something goes wrong. If you can't access your network drive anymore, here are some ways you may be able to fix it. Are you still signed in to SharePoint Online

Attach files or insert pictures in Outlook email messages

On file transfer my PC doesn't show folders. Under file transfer option (when plugged into PC) it shows this: View attachment 1239415 And with the PTP option it shows this: View attachment 1239416 I can't get it to show all the folders or files, whereas before I could. I have set the developer option to USB debugging. What do I do Unfortunately, we can't assume that all companies will have the latest version of microsoft office, so we limit the file type to pdf or doc files. Docx files are what is now standard on office, but you'll need to save it as a doc file if you are using that file type Open My Computer. Go to Tools → Folder Options. Under Hidden files and folders, check Show hidden files and folders. Apply the changes. Go to C:Documents and Settings → All Users → Application Data → Apple Computer → iTunes. Delete the SC Info folder. Quit iTunes and re-open it again. Try to authorize your computer

Why can I not attach files to outgoing emails? The file to

  1. Sign in to the IDrive desktop app and click the 'Sync' tab. You can find your IDrive Sync folder's location under 'My Sync folder'. Click 'Move' to move the contents of the Sync folder to a new location. Alternatively, you can also right-click on the system tray and select 'Sync' > 'My Sync folder'. Top
  2. Click on the OneDrive icon in your notification area and click on Settings. In the General tab of the resulting dialog is a link to Unlink this PC. OneDrive settings. This will remove the linkage between your computer and your OneDrive online storage. You can now visit OneDrive online and delete all the files you like, and they will not.
  3. Step 1. Free download AnyFix, then launch it > Connect your iPhone to the computer > Click iTunes Repair to proceed. Choose iTunes Repair in AnyFix. Step 2. Select iTunes Sync/CDB Errors mode > Tag on Fix Now button to proceed. How to Fix Can't Add Music to iTunes Issue with AnyFix. Step 3
  4. Mail application or browser freezes when I try to attach files. - posted in Windows XP Home and Professional: Hi For the last few days, whenever I try to attach a file to an email, my browser.

First, let's explain why you couldn't copy it in the first place: the flash drive's file system. A file system, which is a separate thing from an operating system and other mechanisms on a computer, is an organizational scheme used to control how data is stored and retrieved on a a given storage medium (like a hard disk, a DVD disc, or a removable flash drive) I plug in my 1.5 TB Toshiba external hard drive on a Mac, and I can view my files and copy & paste them to my desktop. But I cannot add any files to the hard drive. A cancellation sign appears when I try to drag and drop any type of file. I have over 1 TB of files on the drive with 500 GB of free space left

Send attachments with your Gmail message - Computer

Adobe Document Cloud offers several ways to upload files in the cloud. To add files, do one of the following: In Adobe Acrobat home, click Upload a file.Select the file or files that you want to upload in the file upload dialog box, and then click Open.Alternatively, drag-and-drop the files in the recent files section in Acrobat home from your file explorer window Step 1: Connect your iOS device to the computer via a USB cable > Click on Device Manager mode > Choose Photos, you can preview and transfer all your videos in the Photos app here. Go to Device Manager. Step 2: All data including photos, videos, books, etc. will be displayed as below Hi Johnny, If you can't add your video, check: That it's in a supported format. We recommend MP4 or MOV. You can change the format using your video software (ex: iMovie) Trying to put an image in my own Notepad++ but can't As I learn from each of the lessons, I am simultaneously creating my own webpage. I can't seem to get any pictures from my computer, pictures on my facebook account, or pictures found on the internet to work 1. Go to Computer Management, expand Users in the left pane, double click the current user, ensure it is only a member of Administrators group. Remove other groups such as users. 2. Go to C drive, right click Program Files, on Security tab click Advanced, check if Administrators has full control. Niki Han

Now, the setup on Computer side has done. Let's now look at the setup from Galaxy phone. First of all, open My Files app. Click on Network Storage. Click the + sign on top right corner. Click Network drive (SMB) for add network storage. - Now click Add Manually For those with a Windows computer or Chromebook, plug the cable into each port, unlock your phone, and tap the Charging this device via USB notification. Then, under Use USB for tap File. 4. If you are sure that the external drive contains no important files of yours, go back to the Computer folder, and right click on the icon of the external drive: (Click to enlarge) 5. Select Format from the menu, and then choose the formatting options: 6. Make sure to select NTFS in the File System drop-down list Locate the saved PDF, and double-click the file to open it. If your browser opened a downloads window, double-click the PDF in the downloads list. Can't open PDF on your computer If you can't open a PDF on your computer, try the suggestions below in the order they appear. Install free Adobe Acrobat Reader DC on your computer. How to Resolve Remote Desktop Can´t Connect to The Remote Computer for one of These Reasons.Remote Desktop Connection Error - Windows 10 / Windows ServerPlea..

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Keeping Your Google Drive Files Close. If you work on your Windows computer every day, you likely use File Explorer a lot. Depending on how you organize your files and folders, it can help you. Preferably a new folder on the Desktop. Click Export Originals. From there, you should be able to import the files into Quik since they are now back to MP4 files. It looks like the Photos application just treats imported videos differently. Once you have the mp4 files, you can add them into Quik Why can't I see the SSD connected via USB port under My Computer Hi all, I could not find it under My Computer. I have tried to find am answer with no luck. When I go in disk management I can see the new SSD there in the bottom half. At the top half i see only C: and D: drives. Add your answer

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Can't Download Anything on a Windows 10 Computer [Solved

Connect iPhone to your computer. At first, take your standard USB cable and simply plug in your computer. WALTR 2 will see it right away and all you have to do is to simply tap 'Trust on your device. Step 3. Finally, drag your music file into the drop zone. WALTR 2 supports all the music formats you can imagine Add support to Microsoft Outlook to save emails as PDF files. Automatically convert attachments of all kinds (120+ formats) to PDF documents. Combine emails and attachments to produce a one long PDF file along with table of contents and bookmarks that lets you jump from one email or attachment to another quickly

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Always attach files from OneDrive as a copy and never as a

Add Files to Kindle Fire HD. Use the MicroUSB cable to plug your tablet into your computer. Windows Vista and higher will see it as an external drive, and XP users will need to update to WMP 11 Select Movies. If your Movie Library is empty, the software will offer an Add Items button in the middle of the window to help you add video files from computer. Or you can click Add > Add File/Add Folder to add videos from PC to iPhone. When all videos are added to iPhone, you can open the TV app on your iPhone to watch them When I connect to computer it recognizes the phone is there, but thinks the phone is locked which is not. I have tried all USB drives on 2 computers, same thing. I want to drag and drop music and games from my computer to my phone like I did with my motorola Maxx. Why can't I do this? Very frustrating

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Can't attach files to email

HELP FILE Why can't I print? I print to the GoToMyPC printer, but it still doesn't print out on my computer. provide your email and a detailed description of your request so we can have your account information ready when you connect with the representative